Privacy Policy

1. Information We Collect

When you use Kitchen With Chinny, we collect:

• Account information: Name, email address, phone number
• Delivery information: Delivery address and location coordinates
• Order information: Items ordered, payment method, order history
• Device information: Browser type, IP address (for security purposes)
• Payment information: Processed securely by Paystack — we do not store card details

2. How We Use Your Information

• To process and deliver your orders
• To send order confirmation and status updates via email
• To improve our menu and service quality
• To respond to your support requests
• To prevent fraud and ensure platform security
• To send promotional offers (only with your consent)

3. Information Sharing

We do not sell your personal data. We share information only with:

• Delivery staff: Your name, address, and order details to complete delivery
• Payment processor: Secure payment processing for online orders
• Email service: Order confirmation and status notifications
• Cloud services: Secure data storage and authentication

4. Data Security

• All data is transmitted over HTTPS (SSL/TLS encryption)
• Passwords are never stored in plain text
• Payment data is processed by a PCI DSS compliant payment provider
• Our servers are protected by firewalls, rate limiting, and intrusion detection
• Access to customer data is restricted to authorised staff only

5. Cookies & Local Storage

We use browser local storage to remember your cart, preferences, and session. We do not use third-party advertising cookies. Google Maps may set cookies for address autocomplete functionality.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Opt out of promotional emails at any time

To exercise these rights, contact us through the Help & Support section in the app.

7. Data Retention

We retain your order history for up to 2 years for accounting and support purposes. Account data is deleted within 30 days of an account deletion request.

8. Children's Privacy

Our service is not directed at children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our platform.

10. Contact Us

For privacy-related questions or requests, please contact us through the Help & Support section in the app.